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Transfer Project



  • Monika R.

    Hi Marc,

    Thanks for reaching out! Can you please ask the person you transferred the prototype to login into their account in an incognito/private mode window? If that doesn't help, let us know. We can certainly get a ticket open to look into this in more detail.



  • Marc Zeyen

    Hi Monica, thanks for the quick reply. No changes with a private window. The receiving person page is still empty. What is expected to happen? Will the project/prototype show up in the receivers account? And will it delete in the account who transferred it?


    best regards, 


  • Shaina Torgerson

    Hi Marc,

    Thanks so much for testing that out and following up with us. Sorry to hear that things still aren't working properly. To address your follow-up questions, the project will show up in the recipient’s account as soon as they have accepted the email then it will disappear from his account.

    Since you're still having issues, I would like to bring this issue to our Support team so they can gather more information internally. I will open a ticket on your behalf including the details you've provided here. Please keep an eye on your email inbox for a message from one of our agents soon.

    Thanks for hanging in there,


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